Hey there! At xapparelworldbtkxl Holdings, we’re not just another faceless online store—we’re a team of real people who genuinely care about your experience. Ever since our founder, Sarah, started this journey in her tiny Austin apartment, one thing hasn’t changed: we read every single message. Seriously, Sarah still replies to customer emails herself sometimes—especially the ones with fun stories or feedback.
Got a question about that cozy sweater you saw? Need help with sizing? Or maybe you just want to share how much you loved your last order (we blush every time!). Here’s how to reach us:
Fun fact: Our customer service team has a running joke about who can reply to emails the fastest—current record is 7 minutes! (No promises, but we’ll try our best.)
Remember that time we completely redesigned our packaging because 23 customers said it was hard to open? Yeah, that happened. We’re all ears for:
"I emailed about a missing button on my jacket—not only did they send a replacement, but they included a handwritten note and free socks!"
- Jamie R., loyal customer since 2022
Try our live chat (that little icon in the corner—yes, that one!) during business hours. Pro tip: Our chat team knows the inventory better than they know their own closets.
Or use the form below if you prefer typing things out (we get it—sometimes you need to draft the perfect message):
P.S. We’re pretty active on Instagram too—slide into our DMs for style tips or just to show off your xapparelworldbtkxl outfits!
