At xapparelworldbtkxl Holdings, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is confirmed, we will process a full refund to your original payment method within 3-5 business days. Please note that orders already in transit cannot be canceled, but you may return them upon delivery following our standard return procedure.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, are damaged, or are missing original tags will not be accepted.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. All returned items must include this RMA number clearly marked on the outside of the package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable, and any gift card purchases will be refunded as store credit.
The timing of your refund depends on your payment provider's processing times. Credit card refunds typically appear within one billing cycle, while PayPal refunds are usually instant. We will notify you by email once your refund has been processed.
If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you've confirmed with your financial institution that the refund has not been received, please contact us immediately with your order details and proof of return. We will investigate the matter and work with our payment processor to resolve any issues promptly.
For any questions regarding our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: xapparelworldbtkxl Holdings
Address: 215 Cypress Lane, Austin, TX 78704, United States
Phone: +1 512-555-0382
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM CST, excluding major holidays.
